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Return & Exchange

At Hurela.com, we take every single customer seriously and are committed to resolving their issues to their satisfaction. All of our items undergo strict quality control checks before being sent out to our customers.
If you have an issue or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.

Pay More Attention To

1. Online purchases (gifts excluded) made through Hurela.com are valid for exchange and return within 30 days from the date you've received all your item(s).

2. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.

Return Process

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How Do I Issue A Refund Or Exchange?

Step 1.Log In Your Account,Click "To Ship" and find the order.

Step 2. Click "Return / Exchange" Under The Order

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Step 3. Choose The Return Season And Submit.

Note: Exchange process is the same as the return process, please send the return first and then go back to submit the exchange request. Our customer service will contact you within 1 working day after receiving the exchange or refund request and help you to solve the issue. If you are still confused about the return/exchange/refund steps, please contact customer service to deal with your returns directly. We will reach out to you as soon as possible.

E-mail : service@hurela.com

Phoine Number : +1 (562)415-8634

How Do I Return An Item?

Step 1. Log In Your Account,Click "To Receive" and find the order.

Step 2. Click "Return / Exchange" Under The Order

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Step 3. Choose The Request Type

Note :If your order is shipped, there are 3 types of request: Exchange, Refund, Return & Refund. If you want to return the item, please choose Return & Refund Request and get the return address.

Note : please do not submit the request at this step, because the Return&Refund request needs to fill in the return package tracking number and logistic company.

Otherwise, wrong return tracking info will affect the processing of your return.

Step 4. Prepare your package and pack your merchandise and all its contents (including box and gifts) securely and send your package to the return address. Make sure you get a receipt and tracking number for tracking your parcel online.

Step 5. Go back to your account and submit the Return & Refund Request. Our customer service will contact you within 1 working day after receiving the request and follow up with your returns.

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